Uniform Complaint Procedures
How to Resolve a Complaint
The first step in resolving a complaint is to speak with the staff involved and/or the administrator of the school site. If there are issues that cannot be resolved there or if the issue is very serious, a more formal process is available.
Types of Complaints
A general complaint is a written statement alleging concerns with a Tuolumne County Superintendent of Schools employee, student, or any unresolved school process. To file a general complaint, please send a summary of the issue to firstname.lastname@example.org or via mail to:
Assistant Superintendent, Educational Services
Tuolumne County Superintendent of Schools
175 Fairview Lane
Sonora, CA 95370
A Tuolumne County Superintendent of Schools staff member will follow up with you to get more information and assist with resolving the issue.
A Uniform Complaint is a written statement alleging discrimination, harassment, or a violation of a federal or state law or regulation. A complaint must be filed by way of the Uniform Complaint Procedures (UCP) as written in the California Code of Regulations, Title 5, Sections 4600-4687. Information about how to file uniform complaints is available in Board Policy 1312.3.
A Williams Uniform Complaint refers to insufficient instructional materials, to an emergency or urgent facility condition that poses a threat to the health and safety of pupils, or to teacher misassignment or vacancy. This type of complaint can be filed anonymously.
To file a Uniform or Williams Uniform complaint, please complete an English or Spanish Uniform Complaint form and return it to the Tuolumne County Superintendent of Schools. Free forms are available at the Tuolumne County Superintendent of Schools and on this website, but the form is not required to make a complaint. Complaints will be kept confidential as appropriate.
Complaint Resolution Timeline
If you have spoken directly to the staff involved and the concern remains unresolved, please submit the appropriate complaint form. If you are unsure which type of complaint you are filing, please file a general complaint. The Tuolumne County Superintendent of Schools attempts to resolve all general and uniform complaints as quickly as possible. If there is a prolonged investigation, the process may take up to a maximum of 60 days.
The Tuolumne County Superintendent of Schools prohibits retaliation against any participant in the complaint process. Each complaint will be investigated promptly and in a way that respects the privacy of all parties concerned and fulfills all legal requirements.
On May 17, 2000, civil rights organizations filed the Williams Case, a class action, on behalf of public school students in San Francisco County Superior Court. The lawsuit claimed that the State of California, the California Department of Education (CDE), and local educational agencies (LEAs) failed to provide equal access to instructional materials, qualified teachers, and safe school facilities. A settlement agreement was announced on August 13, 2004, and went into effect during the 2007-2008 school year.
The Williams Settlement affects all California public schools because the requirements and accountability measures apply to all school districts. County Superintendents conduct yearly site visits to decile 1-3 schools based on CDE’s 2012 Academic Performance Index (API). Because no new legislation has been passed to replace the API, the 2012 cohort of schools continues to be visited annually.
School site visits must be completed within the first 20 days of a new school year, and twenty-five percent of the holidays must be unannounced. Validation teams review Instructional Materials and Textbooks, School Facilities, Teacher Assignments, School Accountability Report Cards (SARC), and Uniform Complaint Procedures (UCP). An annual report is then submitted to the School Board of each school district visited, the County Board of Education, and the County Board of Supervisors describing the state of the decile 1-3 schools in the county.
Every county office of education, school district, and charter school governing board is required to have established local complaint policies that describe the procedures that must be followed to resolve a complaint. A Williams Complaint regards instructional materials, facilities conditions, and teacher assignments and may be filed anonymously. These complaints are delivered to a principal, or their designee, of the school in which the complaint arises. Schools have complaint forms available for these UCP complaints but will not reject a complaint if the form is not used as long as the complaint is submitted in writing.
Requirements for all Districts
- Hold a public hearing on Instructional Materials
- Ensure that all teachers are appropriately credentialed
- Establish a facilities inspection system using the FIT
- Update and publicize SARCs annually by February 1st
- Post classroom notices
- In a second/third language when appropriate – EC 48985
- Update policies for Uniform Complaint Procedures
Report quarterly data on complaints to COE (form below)